Reduced productivity, with employees spending hours on nonessential mail.They also cost businesses indirectly in several ways: It’s not simply that such practices are labor-intensive. Why focus on the mailroom? Paper-based mailroom processes are particularly inefficient, as multiple employees have to sort, classify, repackage, track, and ship mail. But moving too quickly toward the paperless office can backfire, which is why for many companies the best strategy is to begin with the low-hanging fruit - digitizing the mailroom. These can pour in, soaking up hours of valuable administrative time that could be better spent on higher-value tasks.Ĭlearly, funneling both paper-based and email communications into the same workflow makes sense. This approach comprises a wide assortment of claims, applications, contracts, customer inquiries, client and employee communications, and other documents. Step #1: Digitize the Mailroom To Improve EfficiencyĮvery day, companies are flooded with thousands of physical documents and emails, which are processed in separate workflows. Let’s examine these and other issues in some detail. Additionally, a digitized mailroom can help improve your company’s labor management, customer service and employee satisfaction rates. One is that manual, paper-based mailroom processes could be costing you significantly in terms of reduced efficiency and higher costs. This paper will spotlight these strategies with a special focus on digitizing your mailroom, which could be one of the best places to begin. Consider engaging a managed services provider to help execute these strategies.Identify regulatory/compliance requirements.Adhere to document retention and destruction policies.Leverage analytics and improved reporting to better understand volumes and costs related to manually processing paper documents.Digitize processes for incoming documents such as claims, applications, contracts, customer inquiries, client and employee communications and others.But where do you start? As a business and operations leader, there are five steps you can consider for your finance, operations, customer service, legal and mailroom functional areas: Consequently, as one of your digital transformation initiatives, you want to reduce paper usage in order to streamline your business processes, accelerate customer service and better contain costs. On the other hand, the expansion of your business has created several challenges associated with the volume of information you are receiving and processing in paper format. The good news is that your company is growing. Digitizing Your Documents Can Enhance Efficiency, Reduce Costs
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